Great customer service! I called Friday night as the AC went out. I received a call letting me know that it would be Saturday morning before someone could come. Saturday morning I received a call letting me know the tech's name and that he would contact me to schedule a time. It was less than a minute and the tech called and was out within an hour. He fixed my AC, was very professional, polite and courteous. I was very impressed. The communication was awesome. I highly recommend.v
My air went out just after 5pm Friday afternoon. I called and spoke to the after hours answering service. Within 15 minutes of hanging up with them a very nice, polite, professional young man, Corderius, called me back and explained he was booked full until Saturday morning. He promised to call me back that next morning, which he did at 8am. He showed up not long after that and bless his heart he worked in the rain to repair my AC. He was able to successfully repair without too much trouble.
Please give Corderius recognition and a raise for not only being a gifted technician but also for his integrity, work ethic, professionalism, and kindness.
Very
Joe came out with Snellville heating and Air looked our units over showed us the best option the next day Chris and Joseph showed up at 8:30 they installed everything thermostat clean the pad up hauled it away all the old stuff away they were gone no muss no fuss and now we're sitting back and enjoying our comfortable new unit they get a five-star rating these guys were awesome they were they were cordial very professional lay down their job with ease you could tell they were professionals there were delight to talk to they got the job done and we're proud we went with Snellville heating and Air they didn't try to sell us something that we didn't need they took care of our needs thank you Snellville heating and Air five stars and two thumbs up
Our toilets were possessed. Snellville Heating, Air and Plumbing came to the rescue! Lance was prompt, efficient and fun to be around. I'll call them again if the toilet spirits come back.
They repaired a mistake made by another company and saved me thousands
I called late yesterday afternoon and scheduled an appointment for HVAC repair today. Ethan, the technician, arrived on time and was incredibly friendly, knowledgeable, and efficient. He was in and out in less than 45 minutes. I know for a fact that my previous HVAC guy would have taken 2-3 hours on the same job. The pricing was very reasonable, and there was never any attempt to upsell me on anything. My unit is quite old, and I know it will need to be replaced within a year or so. Snellville Heating and Air will be my first call!
Called David on a Saturday because my water heater was leaking. He reached out to his on call tech and I quickly received a call from Lance who showed up within 2 hrs and replaced my water heater. Can't thank you guys enough
I love ? them.
